We’re Moving!

Qualer – Moving Our Business to Serve Yours 

Dear Valued Customers, 

We have some exciting news to share with you at Qualer! We are thrilled to announce that we will be moving our headquarters, along with the laboratory, and warehouse of our affiliated organizations, Pipette.com and Oxford Lab Products, to a new and improved facility. This move is aimed at enhancing our services and better serving you. 

We understand the importance of clear communication and a smooth transition during this process. To assist you, we have prepared this information package that contains all the necessary details and answers to frequently asked questions. This package aims to provide practical information and prevent any service disruption. 

In this information package, you will find: 

• Timing and Impact: We have outlined the key dates associated with the move, including the last day of operation at our current locations and the effective date of the move to the new facility. 
• Platform considerations: We have provided specific guidance associated with the impacts to your daily performance, operations and support (Hint: we’ve always been cloud-native, so you should not even notice) 
• Contact information: We have included a reminder of our contact details, including phone numbers and email addresses, along with helpful links for support documentation and the ability to enroll in automated status updates. Please feel free to reach out to us with any questions or concerns you may have during the transition. Our dedicated customer support team is here to assist you. 

We are excited about the advantages our new facility will bring. Improved facilities, enhanced services, and increased efficiency will enable us to serve you even better. We have made significant investments in technology and infrastructure over the past two years to ensure a seamless experience for you, and are accelerating further. 

It’s been an interesting period since March 2020 for our industry – we scaled rapidly to manage stability, built a significant roadmap to address technical debt, worked to fulfill on a backlog of user-provided requirements, and anchored ourselves into a consistent, stable, and measured approach to releases, fixes, and support.  

In that time, we adjusted operations and prepared for the long-term. We understand that change can sometimes be challenging, because we’ve struggled like any business along the way. Most importantly – we’re preventing and correcting issues and listening – and I encourage you to communicate with me directly if there’s anything that we need to know that you haven’t already shared as we make these investments. We’ve got a clear, exciting vision for the future. 

We are committed to making this physical location transition as smooth as possible for you. We are working to achieve transparency in our systems so every individual who may engage with you has a clear picture of the relationship you have with our company. I’m confident in our team being able to achieve this as 2024 approaches.  

Please take a moment to review the information package enclosed with this letter. We believe it will address most of your questions and concerns. However, if you require any further assistance or have specific inquiries, please do not hesitate to contact our customer support team.  

We look forward to serving you from our new location and providing you with an even better experience. 

Warm Regards, 

Ryan Arnold 
CEO, Qualer
ryan@qualer.com
Have feedback for us? I’ll personally read and take action on every message during this move.

View or download our W9 form.

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